Return & Refund Policy
At Slimcherrys, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
في Slimcherrys، رضا العميل هو أولويتنا، ونسعى لتقديم تجربة تسوق مميزة وآمنة.
For any questions, contact us at:
📧 infoslimcherrys@gmail.com
1. Returns
سياسة الإرجاع
You may request a return within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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The product must be in its original packaging
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Proof of purchase (order number or receipt) is required
لا يمكن قبول المنتجات المستخدمة أو التالفة أو غير القابلة لإعادة البيع.
2. Non-Returnable Items
المنتجات غير القابلة للإرجاع
The following items cannot be returned or refunded:
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Personal care, health, or beauty products (for hygiene reasons)
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Items marked as Final Sale or Non-Refundable
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Gift cards or promotional items
هذه السياسة مطبقة حفاظًا على صحة وسلامة عملائنا.
3. Refunds
سياسة الاسترداد
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method
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Processing time may take 7–14 business days, depending on your bank or payment provider
في حال تم رفض الطلب، سيتم إبلاغك بسبب الرفض.
4. Shipping Costs
تكاليف الشحن
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Shipping charges are non-refundable
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Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect
تكاليف الشحن لا يتم استردادها إلا في حال وجود خطأ من طرفنا.
5. Damaged or Incorrect Items
المنتجات التالفة أو الخاطئة
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will resolve the issue as quickly as possible.
6. Late or Missing Refunds
تأخير أو عدم وصول الاسترداد
If you haven’t received your refund yet:
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Check your bank account again
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Contact your payment provider
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Then contact us for assistance
7. Policy Updates
تحديثات السياسة
Slimcherrys reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page.
8. Contact Us
تواصل معنا
For any questions regarding returns or refunds, please contact us: